NetCrunch 9.2 adds Service Desk and Messaging Integration
The newly-released NetCrunch 9.2 network monitoring suite introduces over 800 changes, and 33 new or improved features! Despite its version number, this is a major release, and a powerful update to the industry’s innovation leader.
The new Integration Module allows NetCrunch to integrate with many popular service desk and messaging services. When NetCrunch opens an external ticket, it can also automatically close this ticket when the alert is closed. Two-way integration means that the alert can also be automatically closed in NetCrunch, if the ticket is closed by the integrated system.
The NetCrunch Integration Module currently supports Freshdesk, HipChat, IFTTT, PagerDuty, Slack, Trello, Twitter and ZenDesk with more integrations coming soon.
See a complete list of what’s new in NetCrunch 9.2 and see why NetCrunch was named the 2016 Return on Investment winner by Network Computing.